Terms of Service
Premier Custom Hardwood Flooring – Terms of Service
1. Scope of Work & Estimates Premier Custom Hardwood Flooring provides residential and commercial hardwood installation, sanding, refinishing, moulding, trim, and painting services across the Northwest Suburbs of Chicago. Estimates provided online or on-site are valid for 30 days unless specified otherwise. Any changes or additional requests to the original project scope must be agreed upon in writing before execution.
2. Scheduling, Work Hours, & Site Preparation
- Hours: Services are performed Monday through Saturday, 7:00 AM to 7:00 PM.
- Site Readiness: The client must ensure job-site areas are cleared of personal belongings, furniture, and delicate items prior to crew arrival, unless moving services are explicitly included in the estimate.
- Site Conditions: Stable temperature and humidity levels must be maintained on-site to ensure wood acclimation and proper curing of stains/finishes.
3. Payment Terms
- Estimates are free, and payment terms (including required deposits) will be outlined on your individual proposal.
- Accepted Payment Methods: Cash, check, credit card, and debit card.
- Final payment is due immediately upon satisfactory project completion and final inspection. Unpaid balances beyond the agreed term may incur late fees or interest charges where applicable.
4. 1-Year Workmanship Warranty & Manufacturer Guarantees
- Workmanship Warranty: Premier Custom Hardwood Flooring backs installation and finishing craftsmanship with a 1-year limited warranty from the date of completion. If installation or finishing issues arise within the first year due to workmanship, we will repair or resolve them at no extra charge.
- Material Warranties: Product warranties for wood flooring, finishes, or coatings are backed by the respective manufacturers. Premier will assist clients in processing legitimate manufacturer claims.
- Exclusions: The warranty does not cover normal wear and tear, pet damage, water damage/flooding, structural subfloor movement, or failure to maintain recommended indoor environmental conditions (excess humidity or dryness).
5. Cleanliness & Dust Containment We utilize Bona Certified dust containment systems designed to capture up to 99.8% of airborne dust. While dust containment significantly minimizes mess, clients acknowledge that minor settling of airborne particles in non-contained areas can naturally occur.
6. Timelines & Delays We prioritize staying on schedule. Premier Custom Hardwood Flooring is not liable for delays caused by client unreadiness, severe weather, material backorders from suppliers, or undisclosed pre-existing subfloor defects.
7. Licensing & Liability Premier Custom Hardwood Flooring is a licensed, insured, veteran-owned contractor. We take every precaution to protect your home or business, operating with strict quality and safety standards throughout every phase of the job.
8. Contact Information Premier Custom Hardwood Flooring
Phone: (847) 200-9805
Email: info@premiercustomhardwoodflooring.com